Stellar games await

$1200 BONUS

1st / 2nd / 3rd / 4th Deposit – Match Bonus up to $300 • New customers only • Min deposit $10 • 70x wagering • Terms apply

Frequently Asked Questions: Royal Vegas Ontario

Do you have a question for us? Then you’re at the right place, because there’s a good chance that someone else has made a similar inquiry.

Below, you’ll find a list of the most frequently asked questions pertaining to casino games, slots, and more—with answers that we trust you’ll find informative and helpful.

Account FAQ's

How old must I be to legally play at Royal Vegas?

In the province of Ontario, you must be 19 years of age or older to register a Royal Vegas account and play here.

How do I register a new player account at Royal Vegas?

Becoming a Royal Vegas member is simple. Register your new player account by clicking or tapping the ‘Sign Up’ button available throughout our site and enter the required data on the virtual form. Once your account is created, you can go to the "Login" button and sign in using your details.

What should I do if can’t remember my account details?

Your password will be set when you register your new player account. However, if you can’t remember what it is anymore, we have a simple solution: look for the "Forgot Password?" link on the login screen, click or tap on it to enter your username, and we’ll assist you with accessing your account. If you don’t want to keep adding your credentials every time you log in, we recommend ticking the "Keep me logged in" checkbox, which you’ll find below the password entry field.

Banking FAQ's

What are the banking methods available to me?

When you log into your Royal Vegas account, look under the "Bank" tab for our comprehensive list of applicable banking mechanisms. From credit and debit card options to prepaid vouchers and web wallets, the methods here include some of the most trusted and reliable names in the industry to ensure you can make seamless and secure deposits or withdrawals.

How do I make a deposit into my account?

Once you’re logged in, locate the "Bank" tab at the top of your screen and click or tap on it. Then choose "Deposit," followed by your preferred banking option and the amount you’d like credited to your Royal Vegas account.

Why has my deposit not been successful?

To ensure that your deposit goes through, remember to ensure you have suitable funds available on the banking method you’re using. If you have, but the funds still won’t reflect in your account, give it a few minutes before contacting our customer support service to assist you.

How do I make a withdrawal from my account?

When you click or tap on the Bank tab, you’ll have the option to select "Withdraw" and follow the instructions. Remember, withdrawals are only possible if you have enough funds available in your account and meet all the wagering requirements.

Casino Games FAQ's

What do you mean by wagering requirements?

When we refer to wagering or playthrough requirements, we mean the bonus credits amount you must wager before you can withdraw funds from your account. At Royal Vegas the wagering requirements are 70x your bonus amount – so, for example, if you deposited 100, you’d get 100 bonus credits, with the wagering requirements being 70 x 100 = 7000.

What happens if my bonus isn’t credited to my account?

Before you make any deposits, remember to click or tap on the "Deposit" button to qualify for the bonus. If you haven’t received your bonus, please contact our Live Help facility so that we can assist you.

What kind of games are available for playing at Royal Vegas?

We have over 100 high-quality casino games, which range from slots, a progressive slot, table games, and more—so there really is something for everyone.

Why won’t my games load?

This could come down to something as simple as your desktop, tablet, or smartphone device not having a stable connection to the Internet. If you’ve checked already and this is not the case, please contact our friendly and efficient Live Help team for assistance.

Who is the primary software provider for Royal Vegas?

Our games are powered by one of the most established and revered game developers in the industry—Microgaming. Founded in 1994, Microgaming has well over two decades' worth of experience and has received much acclaim for their excellent games that display first-rate graphics, sound accompaniments, musical scores, features, and navigability.

Slot FAQ's

How do I open a slot?

Simply select "Play" to launch your chosen slots game.

How can I alter my bet size?

The "Bet" button displayed will let you increase or decrease the bet sizes. Notably, many of our games will have default bet sizes for your consideration.

Are there minimum and maximum bet sizes?

Yes. When it comes to the maximum bet sizes, these will change depending on the game that you are playing and can range from modest to more substantial amounts.

What is the distinction between ways-to-win and paylines in slots?

In the world of slots, a payline is a pre-set pattern, so by landing a specific sequence of symbols, you’ll be awarded a payout according to the game’s paytable. Some games give you control over the number of paylines, which can be in a zigzag formation as well as diagonal, vertical, and horizontal. When it comes to ways-to-win, these can range from 243 and up and can award payouts if you land matching symbols adjacent to one another on the reels.

What are Wild and Scatter symbols?

A Wild is a symbol that usually holds the power of substitution, meaning it can take the place of other standard symbols to create possible winning combinations. A symbol it cannot replace, however, is the Scatter, which is usually integral to activating certain bonus features such as Free Spins.

What is a Free Spins feature?

As the name implies, the Free Spins feature in slots gives you complimentary spins; how many you get is usually determined by the number of activating Scatter or Bonus Trigger symbols that land on the reels.

What is a progressive slot?

A progressive slot is a slot with a progressive jackpot. Whenever someone makes a real money wager on a progressive slot, a percentage of that bet is added to the main jackpot prize. This will result in the jackpot growing each time. Once someone wins the full amount, the jackpot reverts to its original size, and the process begins all over again.

Mobile FAQ's

Can I play at Royal Vegas on my smartphone?

Yes. Our mobile casino is accessible on compatible smartphone devices that run on operating systems for iOS, Android, and Windows. Remember to keep your software up to date, as outmoded devices and systems are unfavourable to the smooth running of our casino.

Are all Royal Vegas’s casino games available on mobile?

While a significant number of our casino games are mobile friendly, not every game at Royal Vegas is. The reason is because our mobile casino was established several years after its online counterpart. That said, all the latest games and an ever-growing number of older favourites are optimized for play across compatible smartphone, tablet, laptop, and PC devices—without any compromise in quality, regardless of the size of your screen.

Can I log in on my mobile using the same details?

Yes. The same username and password can be used across multiple devices. To keep your account safe, remember to log out when you’re finished.

General FAQ's

Are the casino games fair at Royal Vegas?

Yes. At Royal Vegas, our games employ Random Number Generator (RNG) software to ensure that the results are impartial. This RNG technology is audited regularly to ensure that neither the house nor the players have unfair advantages. In addition, Royal Vegas is certified by an external testing agency, iGaming, which is only awarded for adherence to the following principles: fair gameplay and accountable casino conduct.

Is Royal Vegas a licensed online casino that supports responsible gaming?

Yes, Royal Vegas is a fully licensed operation that allows players access to responsible gaming tools, such as self-tests, take a break, self-exclusion, and limits on deposits and the time you can spend logged in at the casino.

Is there a customer support service at Royal Vegas?

Yes, we currently offer live chat and email.

When playing at the casino, should Geolocation be enabled?

Yes. Should geolocation not be enabled, or if a player is found outside of Ontario, you will not be able to access our casino games.

Which verification documents are required to play at the casino?

A valid government-issued photo ID as well as a proof of address that is no older than 6 months.

What is 2-Step Verification?

Two-step verification adds another layer of security to your casino account. When enabling it, players will receive a code (also known as an OTP) that needs to be entered each time they log into their account. This provides the casino with confirmation that the request indeed comes from you. Players can choose to receive this code via text or email.